1. Free Delivery
- Complimentary delivery is provided on all orders with a subtotal exceeding NPR 5,000.
- For orders below NPR 5,000, standard shipping fees apply. These fees will be calculated and displayed at checkout.
2. Return Policy
- We strive to deliver high-quality, undamaged liquors. Given their stable nature in transit, we do not accept returns on any liquor items.
- If you encounter a manufacturing defect—such as a broken seal, leakage, or discrepancy in volume—please contact us immediately upon receipt. While routine returns are not accepted, we will carefully review reported damages and may offer:
- A refund
- A replacement, or
- A store credit
based on our assessment and the nature of the issue.
3. Reporting Issues
- To report a product concern, please reach out to us within 24 hours of receiving your order.
- Use the same email or phone number provided during ordering to get in touch with our customer care team.
- Be sure to include photos of the product issue alongside your order details.
- Once we receive your report, our team will respond promptly—typically within 48 hours—to guide the next steps (replacement, refund, or credit).
4. Special Cases
- Returns or exchanges for liquors brought about by reasons other than visible damage (e.g., change of mind, incorrect selection) are not supported due to safety and regulatory considerations.
- Please review your order carefully and reach out before completing your purchase if you have any concerns or specific requests.
Quick Reference
| Policy Element | Details |
|---|---|
| Free Delivery | For orders above NPR 5,000 |
| Return Eligibility | Liquors—no returns, unless there’s clear visible damage or defect |
| Reporting Window | Within 24 hours of delivery |
| Response Time | Expect a response within 48 hours |
| Actions Available | Replacement, refund, or store credit for eligible damages only |
Tips for Customers
- Inspect your package carefully upon arrival.
- Take photos immediately if there’s any visible damage.
- Reach out quickly—the faster we’re notified, the better we can address your concerns.
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